Privacy Policy

At Calmera UAE, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you place an order or interact with our store, we may collect the following information:

Personal details: Name, email address, phone number
Delivery information: Shipping address
Payment information: Processed securely through our payment providers — we do not store card details
Device & browsing data: IP address, browser type, pages visited (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your inquiries and provide customer support
Improve our website and shopping experience
Send marketing communications (only if you have opted in)

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with trusted third parties only as necessary to operate our business, including:

Delivery and logistics partners (to fulfill your order)
Payment processors (to handle transactions securely)
Analytics providers (e.g. Google Analytics, Meta Pixel) to understand store performance

All third parties are required to keep your information confidential and use it only for the purposes we specify.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@calmerauae.com.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. Our store is hosted on Shopify, which maintains industry-standard security practices.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.